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Maple 11 Installation and Licensing Guide

Maple 11 Installation and Licensing Guide

Maplesoft, a division of Waterloo Maple Inc.

Select the appropriate installation from the table below. The single user installation instructions install a single user license file and do not require running a license server. If you are using a network license file, you will need to install using a network installation. This type of installation requires a license server to serve out the concurrent licenses.

After installing Maple, review the following information:

Windows Single User Installation

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 11 Installation, Activation, and Technical Support card found in the Maple 11 box).

To install Maple 11 on your Windows® operating system, read and complete the following tasks.

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Macintosh Single User Installation (For PowerPC and Intel)

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 11 Installation, Activation, and Technical Support card found in the Maple 11 box).

To install Maple 11 on your Macintosh® operating system, read and complete the following tasks.

Pre-installation Instructions

  2. Ensure that you have administrative privileges.

  3. Close all programs.

Install Maple

  1. Ensure that you have reviewed the Pre-installation Instructions.

  2. To begin installing Maple 11, choose one of the following:

    1. Place the Maple 11 Macintosh CD in the CD-ROM drive.

    2. For Power PC®, double-click Maple11PPCMacInstaller.zip from where you downloaded the file.

    3. For Intel®, double-click Maple11IntelMacInstaller.zip from where you downloaded the file.

  3. For Power PC, double-click the Maple11PPCMacInstaller.mpkg icon.
    For Intel double-click, the Maple11IntelMacInstaller.mpkg icon.

  4. Follow the on-screen instructions.

  5. From the Easy Install panel, click Customize.
  6. Select Maple 11 Single User License.

  7. When prompted, enter the purchase code and enter the required information to complete activation.

  8. If you activated successfully, you are ready to use Maple 11. If you had problems activating or chose not to activate during the installation, see Activating Single User Versions.

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32-bit Linux Single User Installation

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 11 Installation, Activation, and Technical Support card found in the Maple 11 box).

To install Maple 11 on your 32-bit Linux® operating system, read and complete the following tasks.

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. Run installMapleLinux32, located on the Maple 11 Linux CD or from where you downloaded the file. To run the installer in console mode, use the -i console option.
  3. Follow the on-screen instructions.
  4. When prompted to select an install directory, select a directory with write access. If you are creating a new directory, ensure that you have write access to the parent directory. By default, Maple 11 will install to $HOME/maple11, where $HOME is your home directory. For example, /home/jsmith/maple11.
  5. In the Choose The Type of Licensing screen, select Single User License.
  6. When prompted, enter the purchase code and enter the required information to complete activation.
  7. If you activated successfully, you are ready to use Maple 11. If you had problems activating or chose not to activate during the installation, see Activating Single User Versions.

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64-bit Linux Single User Installation

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 11 Installation, Activation, and Technical Support card found in the Maple 11 box).

To install Maple 11 on your 64-bit Linux operating system, read and complete the following tasks.

Pre-installation Instructions

  1. Check the 64-bit Linux System Requirements.
  2. Ensure you have appropriate read and write privileges.

  3. Log on to the account that will own the Maple files.

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. To install Maple 11 on X86_64, run installMapleLinux64, located on the Maple 11 Linux CD or from where you downloaded the file.
    To install Maple 11 on Itanium® II, run installMapleLinux64Itanium, located on the Maple 11 Linux CD or from where you downloaded the file.
    To run either of the installers in console mode, use the -i console option.
  3. Follow the on-screen instructions.
  4. When prompted to select an install directory, select a directory with write access. If you are creating a new directory, ensure that you have write access to the parent directory. By default, Maple 11 will install to $HOME/maple11, where $HOME is your home directory. For example, /home/jsmith/maple11.
  5. In the Choose The Type of Licensing screen, select Single User License.
  6. When prompted, enter the purchase code and enter the required information to complete activation.
  7. If you activated successfully, you are ready to use Maple 11. If you had problems activating or chose not to activate during the installation, see Activating Single User Versions.

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Activating Single User Versions

Starting Maple 11 requires a Maple 11 license file to operate. License files for earlier versions of Maple will not work with Maple 11. You must activate the single user version of Maple 11 to obtain your license file. If you are running a single user installer, you can activate during the installation process. If you do not activate during the installation process, follow the steps below.

  1. Activation requires an Internet connection. If your computer does not have an Internet connection, please contact your distributor or Maplesoft customer service.
  2. Start Standard Worksheet Maple 11.
  3. When prompted to activate, click Activate.
  4. You will be prompted to enter your purchase code. If you are activating behind a proxy server, make sure to enter this information before clicking Next.
  5. You will be prompted to enter additional information. Click Next when this is complete.
*On Windows, you can also activate using the Start menu shortcut: Programs>Maple 11>Tools>Activate Maple 11.
**On Linux, you can also activate by running the activation script located in the bin folder of your Maple 11 installation.

A Maple 11 license file (license.dat) will be saved in the license folder of your Maple 11 installation. If you experience difficulties with activation, check our FAQs page at http://www.maplesoft.com/support/Faqs/Activation.

Windows Installation Using a Network License

To install Maple 11 on your Windows operating system using a network license, read and complete the following tasks.

Pre-installation Instructions

  1. Check the Windows System Requirements.

  2. Close all programs, particularly Microsoft Excel and any previous release of Maple.

  3. On Windows 2003, Windows 2000, and Windows XP Professional, log on as administrator or ensure that you have administrator privileges.

Install Maple 11 to the Client Machines

  1. Ensure that you have reviewed the Pre-installation Instructions.

  2. To begin installing Maple 11, choose one of the following:

    1. Place the Maple 11 Windows CD in the CD-ROM drive.

    2. Locate and double-click D:\windows\Disk1\InstData\VM\Maple11WindowsInstaller.exe (where D is the CD-ROM drive that contains the Maple 11 CD).

    3. Double-click Maple11WindowsInstaller.exe from where you downloaded the file.

  3. Follow the on-screen instructions.
  4. In the Choose The Type of Licensing screen, select Network License.
  5. When prompted, enter the name or IP address of the license server.

Maple 11 is now installed. Prior to using Maple 11, you need to configure the license manager.

Macintosh Installation Using a Network License

To install Maple 11 on your Macintosh operating system, read and complete the following tasks.

Pre-installation Instructions

  2. Ensure that you have administrative privileges.

  3. Close all programs.

Install Maple 11 to the Client Machines

  1. Ensure that you have reviewed the Pre-installation Instructions.

  2. To begin installing Maple 11, choose one of the following:

    1. Place the Maple 11 Macintosh CD in the CD-ROM drive.

    2. For Power PC, double-click Maple11PPCMacInstaller.zip from where you downloaded the file.

    3. For Intel, double-click Maple11IntelMacInstaller.zip from where you downloaded the file.

  3. For Power PC, double-click the Maple11PPCMacInstaller icon.
    For Intel, double-click the Maple11IntelMacInstaller icon.
  4. Follow the on-screen instructions.
  5. From the Easy Install panel, click Customize.
  6. Select Maple 11 Network License.
  7. When prompted, enter the name or IP address of the license server.

Maple 11 is now installed. Prior to using Maple 11, you need to configure the license manager.

32-bit Linux Installation Using a Network License

To install Maple 11 on your 32-bit Linux operating systems, read and complete the following tasks.

Pre-installation Instructions

  2. Ensure you have appropriate read and write privileges.

  3. Ensure that your system recognizes Rock Ridge extensions.

Install Maple 11 to the Client Machines

  1. Ensure that you have reviewed the Pre-installation Instructions.

  2. Log on to the account that will own the Maple files.

  3. Run installMapleLinux32 from the root directory of the Maple 11 Linux CD or from where you downloaded the file. To run the installer in console mode, use the -i console option.

  4. In the Choose The Type of Licensing screen, select Network License.

  5. When prompted, enter the name or IP address of the license server.

Maple 11 is now installed. Prior to using Maple 11, you need to configure the license manager.

64-bit Linux Installation Using a Network License

To install Maple 11 on your 64-bit Linux operating systems, read and complete the following tasks.

Pre-installation Instructions

  2. Ensure you have appropriate read and write privileges.

Install Maple 11 to the Client Machines

  1. Ensure that you have reviewed the Pre-installation Instructions.

  2. Log on to the account that will own the Maple files.

  3. To install Maple 11 on X86_64, run installMapleLinux64, located on the Maple 11 Linux CD or from where you downloaded the file.
    To install Maple 11 on Itanium II, run installMapleLinux64Itanium, located on the Maple 11 Linux CD or from where you downloaded the file.
    To run either of the installers in console mode, use the -i console option.

  4. In the Choose The Type of Licensing screen, select Network License.

  5. Follow the on-screen instructions.

  6. When prompted, enter the name or IP address of the license server.

Maple 11 is now installed. Prior to using Maple 11, you need to configure the license manager.

Sun Solaris Installation Using a Network License

To install Maple 11 on your Solaris operating systems, read and complete the following tasks.

Pre-installation Instructions

  2. Ensure you have appropriate read and write privileges.

Install Maple 11 to the Client Machines

  1. Ensure that you have reviewed the Pre-installation Instructions.

  2. Log on to the account that will own the Maple files.

  3. Run installMapleSolaris from the root directory of the Maple 11 Linux CD or from where you downloaded the file. To run the installer in console mode, use the -i console option.

  4. Follow the on-screen instructions.

  5. When prompted, enter the name or IP address of the license server.

Maple 11 is now installed. Prior to using Maple 11, you need to configure the license manager.

Windows Silent Installation

On Windows, it is possible to install using a silent mode option. You must ensure that the information in the resource file is accurate.

Pre-installation Instructions

* Running at less than the recommended memory requirements may limit performance and features.
For configurations with minimal system requirements, the Classic Worksheet interface is recommended.

Return to Top of the DocumentWeb Browser Requirements

The following components are required to view 2-D math when exporting to HTML with the MapleViewer:

  • Internet Explorer or Mozilla 2.0 with Java Plug-in enabled.
  • Java Runtime Environment version 1.5.0 or later.

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Troubleshooting

Issue:
Starting the Maple license server on a Solaris 9 machine returns a FLEXlm error of -16,287. The debug log contains the following information:

(maplelmg) Vendor daemon can't talk to lmgrd
(Cannot read data from license server (-16,287:22 "Invalid argument"))
(lmgrd) Vendor daemon died with status 39

Resolution:
This is a known file descriptor problem with FLEXlm and the Solaris operating system. To workaround this problem, you must create and execute the following script,

#!/bin/sh
ulimit -n 1024
ulimit -H -n 1024
lmgrd [...]

where [...] represents the arguments you use with lmgrd (e.g. lmgrd -c maple11.lic -l debug.log). This resets the file descriptor limit for lmgrd, which resolves the problem.

Issue:
Starting Standard Maple on a Windows computer displays a dialog with the message "connecting..." and then another message indicating that the firewall is conflicting with Maple.

Resolution:
This is likely due to an interaction between Maple and a personal firewall installed on the same machine. The firewall can interfere with establishing an internal network connection on the local computer. The connection required is to "localhost" on the computer and not a connection to an external source.
This problem occurs also with single user installations of Maple. Configure your firewall to grant full permissions to the following Maple files:

..\Maple 11\jre\bin\maple.exe
..\Maple 11\bin.win\mserver.exe
..\Maple 11\bin.win\cwmaple.exe
..\Maple 11\bin.win\cmaple.exe

Consult your firewall software documentation for details.

Issue:
Maple 11 installed without problems on a Windows computer that has more than 1 GB of memory, but the Standard worksheet will not start. The Maple 11 splash screen appears, but the program does not launch.

Resolution:
When Maple starts, it sets the maximum amount of memory Java may potentially use based on the amount of physical memory in the machine. If that maximum is too high, Java refuses to start. Therefore, on machines with a lot of physical memory, Maple may not start either. This problem has been reported to Sun Microsystems®.

To decrease the amount of memory used by Java on Windows, you can edit the file launch.ini in the Maple bin.win folder (default C:\Program Files\Maple11\bin.win).

Try adding the line

maxheap=800m

after the line

language=en

to change the heap allocated to 800MB. This change does not affect the amount of memory available to non-Java components of Maple, including the math engine, which will still take advantage of the machine's internal memory when solving large problems.

If this does not work, experiment with the size value to find one that works for you. If you continue to have difficulties, contact Maplesoft Technical Support.

Issue:
Trying to install Maple 11 on a Windows 2003 Server returns the error "The instructions at "0x004109d0" referenced memory at 0x00000000. Memory could not be written", or the installer quits with no error message.

Resolution:
This behavior is likely caused by Data Execution Prevention that is automatically installed and turned on in Windows 2003 Server when SP1 is installed.

To turn off DEP, or to add the Maple installer (and Maple itself) to the list of exceptions for DEP, go to Control Panel>System>Advanced>Data Execution Prevention.

For more information on this see http://support.microsoft.com/kb/875352

Issue:
Upon mounting the Maple 11 CD on my Linux machine no files are visible.

Resolution:
The Single User CD contains the install files for all three platforms. Each platform's install files are available only from that platform. If you are trying to install on Linux and are seeing only Mac OS X files, it is likely that the CD is not mounted correctly.

Try mounting the CD with the command:

mount -t iso9660 <device> <mountpoint>

This may require root privileges.

Issue:
Upon starting the license server, you get the error "Incorrectly built binary which accesses errno or h_errno directly. Needs to be fixed."
This might happen on SuSe 9.x, Mandrake 10, and RedHat 9 / WS 3.

Resolution:
Enter the following command before starting the license manager daemon:

setenv LD_ASSUME_KERNEL 2.4.1

Issue:
When starting a license server you get the error, "license manager: can't initialize: Cannot find license file
The license files (or server network addresses) attempted are listed below. Use LM_LICENSE_FILE to use a different license file, or contact your software provider for a license file."

Resolution:
Enter the following command before starting the license manager daemon,

setenv LM_LICENSE_FILE license_file_path

where license_file_path is the full path to the directory containing the license files.

Issue:
You are unable to install Maple on a Linux box due to insufficient space in both /tmp and /home/username.

Resolution:
Install Anywhere uses an environment variable called IATEMPDIR to assign the location of a temp directory for use during installation. If neither your /tmp or /home/username directories have sufficient free space for the required operations, the installation process will fail.

If you have access to another drive or partition with more free space, you can set a new temp directory using the following two commands:

export IATEMPDIR=/pathname
setenv IATEMPDIR /pathname

where pathname represents a writable directory with more free space available than the two default directories.

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Trademarks

Note: Maple uses the Macrovision Corporation FLEXlm as its license manager. This document contains all the information you require for a standard Maple installation. For more information, refer to the FLEXlm documentation at http://www.macrovision.com.

Maple, Maplesoft, and Waterloo Maple are trademarks of Waterloo Maple Inc.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
OpenGL is a registered trademark of Silicon Graphics Inc.
MATLAB is a registered trademark of The MathWorks, Inc.
FLEXlm is a trademark of Macrovision Corporation.
All other brand names or product names are trademarks or registered trademarks of their respective companies.

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